MARKINCH MEDICAL PRACTICE
THE NHS IS OPEN
We politely request that patients do not contact members of staff via personal social media accounts.
This is not a recognised form of communication with the Practice and is also unsafe.
Any contact with the practice should be via the telephone or via email using the Practice email address (please note emails should only be sent if sending pictures or prescriptions requests, if you are looking for advice on medical matters or information please contact the Practice via the telephone in the first instance.
NEW TELEPHONE SYSTEM
Markinch Medical Practice has recently upgraded it's telephone system. If you are calling to make an appointment, please note that you now need to press option 2 from the menu provided.
Markinch Medical Practice would like to reassure all our patients that we are here for you and are open!
Please view this useful video link explaining some of the changes within GP settings
GP Services https://youtu.be/5hP9Yn5-zFE
Useful Information -
NHS Inform : -
If you have a non COVID 19 health issue please contact the surgery, a member of the team will take your details, and a clinician will call you back and plan your next stage of treatment with you directly. We understand that things are very different now and that our appointment system has changed during the pandemic, but we have introduced a number of measures to assist you.
Your appointment could be via the telephone, face to face or via a video consultation (Near Me). Face-to-Face appointments are booked by the GPs, once they have had their initial consultation via the telephone with you. This is to reduce the footfall within the Practice whilst COVID is still in circulation. Our ultimate aim it to help our patients in the best possible way and to ensure the safety of all our patients and staff.
At this time, we have suspended the Online Access for making appointments.
Our District Nursing and Health Visitor Teams are still working within the Practice and if you have any issues that they be able to help with please get in touch via the telephone and one of the Reception team will transfer your call to them.
Near Me Consultations
You may be asked by your clinician to have a “virtual” consultation and this is done via an online consultation tool called Near Me. This is only to be used if you are directed to do so by your clinician. To use Near Me, you need a device for making a video call such as a smartphone or tablet that is connected to the internet. There is no App to download and you do not need a user account. A link to this is available on our Appointments Section in this website or alternatively click below –
Face Coverings at your GP/Nurse Appointment
During this time we are asking everyone that visits our surgery for an type of appointments to wear a face covering. By face coverings we do not mean a surgical or other medical grade mask but a covering of the mouth and nose that is made of cloth or other textiles and through which you can breathe, for example a scarf or a bandana. When applying or removing the covering, it is important that you wash your hands first and avoid touching your face. After each use, you must wash the face covering at 60 degrees centigrade or dispose of it safely.
There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt from wearing a mask/face covering.
Community Testing for Symptomatic Patients
Test and Protect is the new national programme for testing and contact tracing. Identifying COVID-19 cases early and testing suspected cases in the community is essential as we move into tackling COVID-19 through the Test & Protect programme.
The testing part of this programme is provided by the UK government either through an appointment at a drive-through site (in Fife this is currently located in Glenrothes) or through a self-testing kit sent by post. For most people with suspected COVID symptoms it will be appropriate for them to book themselves a test in this way.
Members of the general population are advised to go to NHS inform https://www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-for-coronavirus to find out how to book a test online. People that do not have online access can phone 0800 028 2816 to arrange a test through the UK programme.
There is additional information about the Test and Protect programme on the NHS Fife Coronavirus pages https://coronavirus.nhsfife.org/advice-and-testing/
We are limiting access to patients coming into the surgery for the foreseeable future. Therefore we are asking all our patients who have registered for Patient Access to please order all repeat medication online and state which Pharmacy you would like your prescription to go to. If you are not signed up for this service please complete your order slip, post it through our letterbox, and as above please annotate which Pharmacy you wish your prescription to go to.
We would like to take this opportunity to thank all of you for your patience and understanding through these difficult and unusual circumstances.
Our admin team are here to support you in the best way they can and will answer all calls as quickly as possible, however please bear in mind we have many calls coming into the practice at this time and we appreciate your patience and understanding.
Practice Email Address:
(Site updated 05/05/2021)