Contact

This form is not to be used for medical queries or to book appointments, and should be used solely for general practice enquiries.

If you need help when we are closed

Out-of-hours cover is provided by the Fife Primary Care Emergency Service (PCES) to which all the Fife practices belong.

Should you require emergency treatment out of hours you should contact NHS24 via the freephone number 111. Calls to NHS24 will be initially handled by a qualified nurse and then referred on to the PCES as appropriate.

Patients are seen at the PCES by appointment only.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Disabled Access

We make every effort to make the surgery accessible for disabled patients. There is access through the main door and we have a wheelchair available for use in surgery.  There is also access to disabled toilet facilities.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Complaints

If you wish to raise a complaint or concern the following team members will be availble to assist you –

Sarah Howard-Stone – Practice Manager (Clinical complaints)

Tricia Lamond – Deputy Manager (Administrative/day to day issues and concerns)

Please contact the surgery on 01592 610640 or email us on fife.f2154feedback@nhs.scot