Complaints Procedure

Whilst the entire Practice team will do their best to make your visit to the Practice as comfortable as possible, we understand that on occasions you may feel that you have not had the service that you deserve.

The Practice follows the official NHS Complaints procedure when dealing with any reports of dissatisfaction.

Details of the complaints procedures and associated policy documents are shown below. A complaint can be made verbally or in writing. However, and where possible, written complaints are preferred to avoid any misunderstanding of what the complaint refers to and what outcome is being requested. Complaints can be made to any member of the team but if you wish to discuss your concerns with the Practice Manager, this can be arranged.

Complaints Procedure 

Complaint submission template

NHS Complaints Model

NHS ScotlandThis site is brought to you by My Surgery Website